Privacy Policy

Information we collect

When you use the pool configurator on this site to request a free consultation, we collect the name and email you enter in the first step. If you continue to the second step, we also collect your phone number and ZIP code, plus an address and a timeline for starting your project if you choose to share them.

We also collect some information automatically: your IP address, general browser and device information, and cookies placed by the Meta Pixel described below.

How we use your information

We use it to contact you about the consultation you requested, to give you an accurate price range for the pool you configured, and to understand which pages and ads bring visitors to this site.

Part of that happens automatically. When you submit the form, an automated system reads what you entered and rates how far along your project seems, so our team knows who to call back first. That rating never sets your price and never turns anyone away — a person on our team reviews every request before deciding anything. Submitting the form may also trigger automated emails from us: one confirming we received your request, and in some cases a short follow-up afterward. You can reply to any of them to reach a real person, or ask us to stop sending them.

Cookies, the Meta Pixel and Google Analytics

This site uses the Meta Pixel, a tool from Meta Platforms, Inc. (the company behind Facebook and Instagram) that helps us measure how people who see our ads use this site, and helps those ads reach people likely to be interested in a custom pool. The Pixel sets cookies in your browser and can record that you visited a page here or submitted our consultation form.

We also use Google Analytics, a measurement tool from Google. It counts page views and tells us which pages people read and how they found us — it does not tell us who you are. Like the Pixel, it sets cookies in your browser.

Neither one runs while our team is building or testing the site: they are active only on the live site that visitors see.

You can block or delete these cookies at any time in your browser's settings. You can turn off Meta's ad personalization at facebook.com/help/568137493302217, and opt out of Google Analytics on any site by installing Google's browser add-on at tools.google.com/dlpage/gaoptout.

Who we share it with

Your request is stored in our database (Supabase) and routed to our team through an automation workflow (n8n), which can forward it to our internal customer-management system so the right person follows up. The Meta Pixel shares the browsing information described above with Meta.

We also send Meta a notice when certain events happen, so we can measure which of our ads lead to real requests and projects: when we receive a request you submitted through a Facebook or Instagram lead form, and when you sign a project agreement with us. That notice includes your email and name — and, for a signed agreement, our internal customer number and the agreement's value. It never includes your phone number. Before it leaves our systems, each of those personal details is converted into a one-way code (a “hash”), which Meta compares against its own records to match the event to an account on its platforms.

We do not sell your personal information, and we do not share it with anyone beyond what's described here.

Text messages (SMS)

If you give us your mobile number and agree to receive text messages, Ocean Custom Pools may text you about your project: progress updates, schedule changes, crew arrival and delay notices, appointment confirmations, and replies to questions you send us. Message frequency varies by project. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help.

We do not sell or share your mobile number, your text-message opt-in, or your consent status with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your rights

You can ask us what information we have about you, ask us to correct it, or ask us to delete it, by writing to info@oceancustompools.com. If you're a California resident, you can use that same address for a “Do Not Sell or Share My Personal Information” request — though, again, we don't sell it to begin with.

Security and retention

We use reasonable safeguards to protect the information you send us, and only our own team can access it. We keep it for as long as we need it to follow up on your request and to maintain our own business records.

Children

This site is not directed at children under 13, and we do not knowingly collect information from them.

Changes to this policy

If this policy changes, we'll update the effective date above and post the new version here.